Privacy Policy

 

Last updated: 29 July 2026

 

Privacy Policy

At Shaw Gardens ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website at [www.shawgardens.co.uk](http://www.shawgardens.co.uk), contact us, or use our services.

 

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Who We Are

Shaw Gardens provides professional landscaping, garden design and garden construction services throughout Flintshire, Chester and surrounding areas.

 

Data Controller: Shaw Gardens

Website: [www.shawgardens.co.uk](http://www.shawgardens.co.uk)

Email: shawgardens@live.co.uk

Telephone: 07472 262 669

 

What Information We Collect

Depending on how you use our website, we may collect:

* Your name

* Email address

* Telephone number

* Property address (where relevant to your enquiry)

* Information you provide about your garden or project

* Photographs, drawings or plans you choose to send us

* IP address

* Browser type and device information

* Website usage data collected through cookies and analytics

 

How We Collect Information

We collect information when you:

* Submit an enquiry through our contact form

* Request a quotation

* Contact us by email or telephone

* Upload images or project information

* Browse our website

* Accept cookies

 

How We Use Your Information

We use your information to:

* Respond to enquiries

* Arrange consultations and quotations

* Provide landscaping and garden design services

* Communicate during your project

* Improve our website and customer experience

* Maintain business records

* Meet our legal and accounting obligations

 

We never sell or rent your personal information.

 

Our Legal Basis

We process your personal information because:

* You have requested information or a quotation.

* Processing is necessary to fulfil a contract.

* We have a legitimate interest in operating and improving our business.

* We are required to comply with legal obligations.

 

Wix Website Services

Our website is hosted by Wix.com Ltd.

Wix provides the online platform that allows us to operate our website. Information submitted through our website may be securely stored through Wix's data storage systems and protected by industry-standard security measures.

 

Cookies

Our website uses cookies to:

* Keep the website functioning correctly

* Remember your preferences

* Measure website traffic and performance

* Improve the user experience

 

Where required, non-essential cookies are only used after you have given your consent through our cookie banner.

 

Analytics

If Google Analytics is enabled on our website, anonymous information about how visitors use our website is collected to help us improve the website and our services.

 

This information does not identify you personally.

 

Sharing Your Information

We only share your personal information where necessary, including with:

 

* Wix.com Ltd (website hosting)

* Email service providers

* IT support providers

* Professional advisers such as accountants

* Government or regulatory authorities where legally required

 

We do not sell your personal information to third parties.

 

International Transfers

Some of the organisations we use, including Wix, may process information outside the United Kingdom.

 

Where this occurs, appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.

 

How Long We Keep Your Information

We retain personal information only for as long as necessary.

 

Typical retention periods are:

* General enquiries: up to 24 months

* Customer records and invoices: up to 7 years to comply with UK tax legislation

 

Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

 

Your Rights

Under UK GDPR you have the right to:

 

* Request access to your personal information

* Correct inaccurate information

* Request deletion of your data

* Restrict processing

* Object to processing

* Request a copy of your data in a portable format

* Withdraw consent where processing relies on consent

 

To exercise any of these rights, please contact us.

 

Complaints

If you have concerns about how we use your personal information, please contact us first.

 

You also have the right to complain to the Information Commissioner's Office (ICO).

 

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the revision date shown at the top.

 

Contact

Shaw Gardens

Website: [www.shawgardens.co.uk](http://www.shawgardens.co.uk)

Email: shawgardens@live.co.uk

Telephone: 07472 262669